Articles & Presentations
Here you find several publications of Faxion
on customer focus:
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Why
is feedback from
users important for developers of games? How can you organize user
feedback in a proper way? Ways to work with feedback, by doing it
yourself or by asking a professional to help you.
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Little Faxion-book on customer
focus (in dutch)
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Presentation Telecom Business
Process Management, IIR Conference, Vienna, 22nd-25th January 2007
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