To survive, organisations must focus on the demands of their customers. Often, customer- or marketresearch is used to understand customer demands. However, to act upon the results of such research is difficult. Too often research results disappear in the desks of management without having been used. 

Faxion helps organisations to transform the facts of customer research into actions to improve the organisation. Faxion can also help you with more general questions, for example about redesigning customer processes. Herewith, Faxion is a guide for organisations on their way to more customer focus. Faxion can be hired for consultancy or interim management and can be asked to organise seminars, presentations or expert sessions.

Faxion is founded by Ellen de Lange-Ros. More about my background and experience can be read on my CV. At Articles & Presentations, you find publications of Faxion on customer focus (in dutch and english). When you would like to get more information, please don't hestitate to contact Faxion.